Shipping Policy
Thank you for shopping with Lunor Stores. We are committed to providing a smooth and reliable shipping experience for all of our customers. Please review the information below to better understand how your order will be processed and delivered.
Order Processing
All orders are processed within 1–3 business days after payment has been received. Processing includes order verification, quality checks, and packaging. Orders are not processed or shipped on weekends or holidays.
During busy periods such as holidays, promotions, or product launches, processing times may be slightly longer. We appreciate your patience during these times.
Shipping Times
Estimated delivery time is around 7-12 business days.
Please note that these are estimated shipping times and delivery may occasionally be delayed due to factors outside our control, such as customs inspections, weather conditions, or high shipping demand.
Order Tracking
Once your order has been shipped, you will receive an email confirmation with a tracking number. This tracking number allows you to monitor the progress of your shipment until it arrives at your address.
If you do not receive your tracking information within a few days after placing your order, please contact our support team.
Incorrect or Incomplete Addresses
Customers are responsible for ensuring that the shipping address entered during checkout is accurate and complete. Lunor Stores is not responsible for packages delivered to incorrectly provided addresses.
If you notice an error in your shipping address, please contact us immediately so we can attempt to update the order before it ships.
Lost or Delayed Packages
If your package appears to be delayed or lost during transit, please contact us so we can assist you in resolving the issue with the shipping carrier.
For any shipping-related questions, please contact us at:
support@lunorstores.com